FAQs
Shipping & Delivery
Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on all orders within the United States with no minimum purchase required.
Q: How long will it take to receive my order?
A: Standard shipping typically takes 3–7 business days. If you choose our expedited shipping option, delivery is estimated within 2–3 business days. Please allow 1–2 business days for order processing before shipment.
Q: Can I track my order?
A: Absolutely. Once your order has shipped, we will send you a tracking number via email so you can monitor your package’s journey.
Returns & Refunds
Q: What is your return policy?
A: We offer free returns within 30 days of delivery. The items must be in their original condition and packaging. Please contact our support team to receive a prepaid shipping label.
Q: How long does it take to get a refund?
A: Once we receive and inspect your returned item, your refund will be processed to your original payment method within 5–10 business days.
Contact Information
Q: How can I reach your customer support team?
A: You can email us at contactus@faoschwarza.us. Our support team is available Monday – Thursday: 10:00 AM – 8:00 PM EST and Friday – Sunday: 10:00 AM – 9:00 PM EST. We aim to respond to all inquiries within 24–48 business hours.