Return & Refund Policy

Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, we offer free returns for all items purchased on our website within 30 days of delivery.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

How to Start a Return

To initiate a free return, please contact our customer support team at contactus@faoschwarza.us with your order number and the reason for the return. We will provide you with a prepaid shipping label via email.

Please ship the items back to the following address:

FAO Schwarz
Attn: Returns Department
725 Riverside Dr
New York, NY 10031
United States

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Contact Us

If you have any further questions regarding our return and refund process, please contact us at contactus@faoschwarza.us.